Pack Privé Terms

Last updated: September 30, 2026

These Pack Privé Terms ("Program Terms") govern Pack Privé, the loyalty program of Eva Pet, Inc. ("Eva", "we", "us"). Pack Privé is operated for Eva by LoyaltyLion. By joining, you agree to these Program Terms, Eva's Terms of Service at evapup.com/terms, and our Privacy Policy at evapup.com/privacy. If these Program Terms conflict with the Terms of Service on a Pack Privé matter, these Program Terms control.

PLEASE NOTE: THESE PROGRAM TERMS INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER, DESCRIBED IN SECTION 12.

1. Membership and eligibility

Pack Privé is free. No purchase is necessary to join. You are eligible if you are an individual at least 18 years old, a resident of the United States (and of Canada once Eva sells there), and have an Eva account. Membership is limited to one per person, is personal, and cannot be transferred. Businesses, resellers, and Eva employees may not join. Eligible customers are enrolled when they create an Eva account; you can leave at any time from your Pack Privé page.

2. Tiers

Pack Privé has three tiers.

• Pup. Every member starts here and remains a Pup unless they qualify for a higher tier.
• Scout. Reached when you spend $500 or more on qualifying purchases in one calendar year (January 1 to December 31).
• Lead. Reached when you spend $1,300 or more on qualifying purchases in one calendar year.

A tier you reach lasts for the rest of that calendar year and all of the next. After that, you keep it only by meeting its spending level again in a calendar year; otherwise you move to the tier your spending supports, down to Pup. The benefits of each tier are listed on the Pack Privé page at evapup.com/rewards and may change as described in Section 9.

Qualifying purchases are Eva store products bought on shop.evapup.com or in Eva stores, and paid services at Eva stores, measured on the amount you pay after discounts and rewards, and counted once the order ships or the service is completed. They do not include gift cards, event tickets, taxes, shipping, or amounts later refunded.

3. Earning points

Purchases. You earn 1 point for every $1 of qualifying purchases, credited when the order ships. Your second qualifying order earns 2 points per $1.

Activities. You also earn points for the activities listed on the Pack Privé page, including creating an account, completing your dog's profile, adding your dog's breed and birthday, following Eva on social media, completing surveys and polls, writing reviews, and referring friends. Each activity earns points once unless the Pack Privé page says it repeats. Points for adding information to your dog's profile are awarded once per dog profile and only for accurate information.

Bonus events. Eva may run bonus point events, including tier multiplier days. Each event has its own stated rules.

Adjustments. Points for an order are removed if the order is canceled, returned, or refunded, in proportion to the amount refunded, and this can make your balance negative. Points credited in error or through a violation of these Program Terms may be removed.

4. Redeeming points

Points can be redeemed only for the rewards listed on the Pack Privé page. At launch these are:

• $10 off. 500 points for $10 off a qualifying purchase on shop.evapup.com. You may apply more than one in the same order. The discount applies to merchandise only, not to shipping, taxes, or gift cards, and cannot exceed the order's merchandise total.
• Donation to The Ocean Cleanup. 1,000 points for a $25 donation that Eva makes in its own name to The Ocean Cleanup.
• Donation to a charity of your choice. 1,500 points for a $30 donation that Eva makes in its own name to an eligible U.S. 501(c)(3) organization you name. Eva may decline an organization and ask you to choose another. Donations are made quarterly.

Donations are made by Eva and are not tax deductible by you. Points have no cash value, cannot be sold, transferred, or exchanged for cash, and are deducted when you redeem. If you return merchandise bought with a $10 off reward, the refund is the amount you actually paid; the redeemed points are not returned. If Eva cancels your order, redeemed points are returned to your balance.

5. Birthday gifts

Your dog's birthday. Members receive a free birthday gift for their dog, delivered by Eva. No purchase is needed. The gift ships at the start of the dog's birthday month, based on the birth date in the dog's profile, to the member's default shipping address in the United States; if no address is on file, we will email you to ask for one and ship once you provide it. One gift per member per year, regardless of the number of dogs. Gifts vary, are subject to availability, and may be substituted with a gift of similar value. A dog's birth date must be on the profile before the first day of the birthday month for that year's gift.

Your birthday. Members earn the points listed on the Pack Privé page during their own birthday month.

The birth date on a dog's profile can be set once; changing it later does not create a new birthday gift in the same year. Birthday gifts are for personal use and may not be resold.

6. Referrals: Share the Love

Members can share a personal referral link from the Pack Privé page. A friend who is new to Eva, uses the link to create an account, and completes a first qualifying order receives $10 off that order. Once the friend's order ships and is not returned within 30 days, the referring member receives a $10 reward, and may instead choose to have Eva donate it to an animal shelter in the member's name, or split it evenly between the two. The first successful referral also earns the points listed on the Pack Privé page. Referrals of yourself, your own household, or accounts you control, and referrals posted on coupon or deal websites, do not qualify.

7. Points expiration

Points expire when your account has had no points activity (earning or redeeming) for 12 months. All points expire if you leave the program, close your account, or your membership is ended under Section 9. Your balance and last activity date are on your Pack Privé page. If you believe points expired in error, email [email protected].

8. Communications

Joining Pack Privé subscribes you to Pack Privé emails about your points, tier, rewards, and offers. You can stop marketing emails at any time with the unsubscribe link in any email or from your Account page; you will still receive messages about your account and transactions. Text messages are sent only if you separately opt in, under Eva's Text Messaging Terms at evapup.com/text-messaging-terms.

9. Changes, ending membership, and leaving

Program changes. Eva may change these Program Terms, the tiers, benefits, point values, rewards, or activities, or end the program. We will post changes at evapup.com/rewards/terms and on the Pack Privé page and update the date above. If a change materially reduces the value of points you already hold, or if we end the program, we will give you at least 30 days' notice by email and time to redeem. Changes do not remove points already earned except as described in these Program Terms.

Ending a membership. Eva may remove points, cancel rewards, or end a membership if a member violates these Program Terms or the Terms of Service, provides false information, uses more than one account, resells rewards or birthday gifts, manipulates reviews, referrals, or activities, or otherwise abuses the program. Eva uses automated tools and its program provider to detect abuse, and a person reviews any decision to end a membership.

Leaving. You may leave Pack Privé at any time from your Pack Privé page or by emailing [email protected]. Leaving forfeits your points, tier, and benefits and unsubscribes you from Pack Privé emails. Your Eva account, orders, Puppy List, and dog profile are not affected. You may rejoin later as a new member.

10. Privacy and financial incentive

Pack Privé collects and uses personal information as described in our Privacy Policy, including through LoyaltyLion. Because members receive points in exchange for providing information, the program is a financial incentive under California law and a bona fide loyalty program under Colorado law. Our notice of financial incentive, including the value of the information to Eva, is in Section 14 of the Privacy Policy at evapup.com/privacy.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EVA IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE PROGRAM, INCLUDING FROM CHANGES TO OR THE END OF THE PROGRAM, AND EVA'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE PROGRAM IS LIMITED TO THE CASH VALUE OF THE REWARDS AVAILABLE TO YOU AT THE TIME. This section does not apply to New Jersey residents.

12. Disputes

These Program Terms are governed by the laws of the State of Texas, excluding its conflict of law rules. If a dispute arises, contact [email protected] first; most issues are resolved there. To the extent permitted by law, any claim relating to the program must be brought within one year after it arises; this sentence does not apply to New Jersey residents. Any dispute will be brought exclusively in the state or federal courts located in Dallas County, Texas.

IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING. PLEASE READ CAREFULLY; IT AFFECTS YOUR LEGAL RIGHTS.

NO CLASS ACTIONS. EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ITS RIGHT TO PARTICIPATE IN A CLASS OR COLLECTIVE ACTION AGAINST THE OTHER PARTY. ALL CLAIMS MUST BE BROUGHT IN A PARTY'S INDIVIDUAL CAPACITY.

WAIVER OF JURY TRIAL. EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE PROGRAM TERMS OR THE PROGRAM.

13. General

If any part of these Program Terms is unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect. Our failure to enforce a provision is not a waiver of it. Void where prohibited.

14. Contact

Questions about Pack Privé: [email protected]. Eva Pet, Inc., 5900 Balcones Drive, Suite 100, Austin, TX 78731.