Write to us any time. We reply within two business days.
[email protected]
We're here to help
Support hours: Monday to Friday, 9 a.m. to 6 p.m. Mountain.
Send us a message
Ways to reach us
Orders and delivery
See your orders and their tracking in your account, or read the shipping and returns policy.
Ask Eva
Ask about food, gear, training, or your dog's stage. Answers cite the Journal.
Questions, answered
How long will it take to receive my order?
We process orders in up to 4 business days, and you may not see tracking during that time. When your order ships you get an email with tracking, and standard shipping usually takes 3 to 8 business days from there.
What is Eva's return policy?
Items can be returned within 30 days of delivery in their original, unopened or unused condition. Food, treats, and supplements must be unopened. Shipping you paid for is not refunded. Gift cards and final sale items cannot be returned. Returns are by mail until the flagship opens.
Can I cancel or change my order after placing it?
Email [email protected] with your order number as soon as you can. Orders move to fulfillment quickly, so we cannot promise a change once processing has started, but we will do our best. If it has already shipped, you can start a return once it arrives.
Free US shipping
Standard shipping is free on orders over $49. Most orders arrive in 3 to 8 business days.
30-day returns
Return unopened or unused items within 30 days of delivery.