Shipping:

• View Shipping Rate Chart.
• Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the U.S. Eva Pet is not responsible for any damaged or defective pieces that are shipped to or through a freight forwarding company. Shipping costs are calculated from the retail price BEFORE any discounts are applied.
• Please contact support@evapup.com for any questions.

Lead Times & Backordered Dates: 

• Please note that all backorder dates are subject to change. If an item is backordered, this will also be noted on the product page and during the checkout process. 
• Lead times vary by product and are listed on each product page above the “Add to Cart” button. 

Returns:

• View Returns Policy.
• Our items are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt and notify us of any damage within 48 hours; our team will promptly work on a replacement.
• Please contact support@evapup.com for any questions.